Cancellation Process - MLB Websites

Maryland Local Marketing| Operations
March 27, 2026•1 min read

Scope

This SOP outlines the process for cancelling a client’s website services, including CRM cancellation, domain removal, and disabling auto-renewal.

Step 1 — Complete MLB Cancellation Process

  1. Follow the MLB Cancellation SOP

  2. Ensure all standard cancellation steps are completed, including:

  • Cancellation form (if applicable)

  • CRM subscription cancellation

  • IRIS status update

  • Social/media updates

Step 2 — Navigate to Client Sub-Account

  1. Open the CRM

  2. Locate and enter the client’s sub-account

Step 3 — Remove Domain Connection

  1. Go to:
    Settings → Domains & URL Redirects

  2. Locate the connected domain

  3. Click Manage

  4. Find the top/root domain (non-www version)

Example:

  • correct one to delete: domain.com

  • not this one: www.domain.com

  1. Click the three dots next to the root domain

  2. Select Delete

Step 4 — Disable Auto-Renewal (If Applicable)

  1. In the domain section, navigate to:
    Advanced Settings

If Advanced Settings is Available:

  • Locate Auto Renew

  • Toggle Auto Renew OFF

If Advanced Settings is NOT Available:

  • No further action is required

  • This means the client owns the domain externally

Final Check

Before completing:

  • Domain has been removed

  • Auto-renew is turned off

  • MLB cancellation steps are completed

Once confirmed, the website cancellation process is complete.

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